IT Technical Analyst II

Baltimore, Maryland, United States Full-time

Venable LLP has an opening for an Information Technology professional to join our team in Baltimore, Maryland.
The Technical Analyst II will be responsible for participating in the building, implementation, assessment and management of the operational infrastructure procedures and processes needed to execute the IT services delivery lifecycle.

The ideal candidate will be responsible for...
• Collaborating with the technical design and architecture teams to transition and maintain multiple intermediate systems and services
• Working with team manager to assess and evaluate service transition requirements prior to Service Management Office (SMO) acceptance of services or systems
• Participating in defining and maintaining roles and responsibilities for operational support during and after transition of new services and systems
• Coordinating incident management process changes necessary to support transitioned systems and services
• Contributing guidance on KPI’s and dashboards relative to system performance and service operation
• Providing input into the design and configuration related to managing and tracking configuration items effectively

The successful candidate will demonstrate...
• A minimum of 3 years of experience in the following areas:
o Windows Server 2008+, with a strong understanding of Active Directory, File Shares/Permissions, DFS, DHCP/DNS, Application Fault Isolation
o VMware vCenter, including installation and management (or VCP4+)
o Network and patch management systems
o Administering Event management systems
o Multi-tiered database applications
• Strong knowledge of Web Server technologies such as IIS and/or Apache
• Strong knowledge of database technologies and management tools; ability to create, test and run SQL scripts and jobs
• Knowledge of enterprise block and file storage systems such as EMC, Nimble and/or Hitachi
• Knowledge of network devices and firewalls
• Knowledge of asynchronous replication
• Ability to create PowerShell scripts to automate tasks
• Experience with IT Service Management processes
• A commitment to working as part of a team and offering feedback to facilitate positive outcomes.
• The ability to participate in the on-call rotation for after-hours and weekend support for major incidents or escalated problems.

If you have a can-do attitude and are looking to be part of a highly motivated team of individuals who are naturally ambitious and driven, we’d love to hear from you. Apply today!
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Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.

Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.