IT Technical Analyst III

Baltimore, Maryland, United States Full-time

Venable LLP has an opening for an Information Technology professional to join our team in Baltimore, Maryland.
The Technical Analyst III will be responsible for providing established knowledge and expertise in building, implementing, maintaining and managing of the operational infrastructure procedures and processes needed to execute the IT services delivery lifecycle. This role is a key stakeholder in helping drive acceptance of IT Service Management strategies within the business.

The ideal candidate will be responsible for...
• Working autonomously; leading the transition of highly available, complex IT systems and services, including the preparation for all transition requirements prior to production
• Managing and administering multiple highly available, complex IT services and related systems once in production
• Defining and maintaining roles and responsibilities for operational support during and after transition of new services and systems with System Administration team and Service Desk team
• Making strategic decisions in relation to solving problems with production services and systems; analyzing problems by relying on observations and empirical data; developing and executing resolution plans
• Assisting and mentoring junior level team members with service transition activities and other technical needs

The successful candidate will demonstrate...
• A minimum of 5 years of experience in the following areas:
o Windows Server 2008+, with a strong understanding of Active Directory, File Shares/Permissions, IIS, DFS, DHCP/DNS, Application Fault Isolation
o VMware vCenter, including installation and management (or VCP4+)
• A minimum of 3 years of experience with:
o Network and patch management systems
o Administering Event management systems
o Multi-tiered database applications
• Experience with network hardware, including network switching gear, firewalls, and load balancers
• Advanced knowledge of Web Server technologies, including IIS
• Advanced knowledge of database technologies and management tools; ability to create, test and run SQL scripts and jobs
• Strong knowledge of enterprise block and file storage systems such as EMC, Nimble and/or Hitachi
• Strong knowledge of asynchronous replication
• Demonstrated knowledge of and experience with IT Service Management processes
• Ability to think strategically, understand problems, collect data, establish facts and draw valid conclusions
• Ability to manage priorities, meet deadlines, and participate in collaborative efforts with other team members in the department and across the firm
• Experience mentoring, influencing and motivating others as it relates to service transition activities
• The ability to participate in the on-call rotation for after-hours and weekend support for major incidents or escalated problems.

If you have a can-do attitude and are looking to be part of a highly motivated team of individuals who are naturally ambitious and driven, we’d love to hear from you.
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Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.

Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.