Technical Writer- IT Service Management

Baltimore, Maryland, United States Full-time

Venable LLP has an exciting new opportunity supporting our growing Information Technology Department. The Technical Writer will work closely with our Service Management team to design and maintain documentation for our IT services and systems.

 The ideal candidate will be responsible for... 

  • Drafting correspondence during the release management process for pre-pilot, pilot and production release of IT systems and services.
  • Working with internal teams to obtain an in-depth understanding of services or system requirements to create a variety of documentation needs including: technical diagrams, reference materials, run books and knowledgebase articles.
  • Producing high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Developing, applying, maintaining, and continuously improving technical documentation standards.
  • Helping to establish design templates and formats to achieve a standardized look and feel of documentation.
  • Supporting the IT Change Management Process by reviewing articles for accuracy and completeness.
  • Designing, maintaining, auditing, and continuously improving the service design documentation library.

 The successful candidate will demonstrate...

  • Relevant experience in a technical writer role
  • Proficiency in publishing software or programs including Adobe and Microsoft products, required.
  • Understanding of various functional areas of IT, as well as, document repositories.
  • Experience interviewing technical professionals to gather requirements.
  • The ability to manage priorities, meet deadlines, and participate in collaborative efforts with other team members.

 If you have a can-do attitude and are looking to be part of a highly motivated team of individuals that are naturally ambitious and driven, we’d love to hear from you. Apply today!

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Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia.  Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs.  Additional information can be found at www.Venable.com.

 

Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.